Legal
Delivery & Access Policy
How Spark Academy delivers digital learning and event services after purchase.
1. Digital delivery
Spark Academy primarily provides digital services. A successful purchase normally results in access to the purchased course, examination, event or other entitlement through the account used during checkout.
2. Course access
Paid course access is intended to become available after payment has been successfully verified. The course should then appear in the Dashboard or My Learning area. If access is not visible after a successful payment, contact support with the order reference.
3. Examination access
Paid examination access is granted after successful payment verification, subject to publication status, eligibility, scheduled windows and attempt rules. Payment does not override a programme's eligibility requirements.
4. Event access
Paid event registrations are reflected in the account after successful payment. Joining instructions, location, schedule or access links will be provided through the relevant event page or account communications.
5. Technical requirements
You are responsible for a compatible device, supported browser, stable internet connection and access to the email address associated with your account. Some examinations may have additional requirements stated on the relevant page.
6. Access problems
If you paid successfully but cannot access the service, confirm you are using the purchasing account and then contact support with the order reference. We will investigate payment and entitlement records.
7. Changes
Course content, schedules, instructors, event details and platform features may change. Where a material change affects the essential nature of a paid service, we will take reasonable steps to communicate it and apply any relevant remedy or refund policy.
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